Office Hours for Winter will be 9:00 am MST until 6:00 pm MST
Office Hours for Summer will be 9:00am MST until 8:00 pm MST
In the event tax rates change guests are responsible for any balance due
Game-room hours are 9:00 am until 9:00 pm
Office Phone Number 1-800-445-6077
Payment in full upon arrival by Cash or Credit Card (VISA, MasterCard, Discover and American Express are accepted).
Guest must be 21 years of age in order to make a reservation with Edelweiss Condominiums.
Exception: December 10th -January 6th must be paid by Dec 1st, Spring Break March 8th - March 31st, Memorial Day May 23rd - 28th balance must be settled in full by the first of the Month. July 1st - 5th reservations must be settled in full by June 15th.
REFUNDS: NO REFUNDS ON EARLY CHECKOUTS OR LAST MINUTE CANCELLATIONS
CANCELLATIONS: Made 30 days prior to arrival entitled to 75% refund. After that, 75% refund only if room is re-rented FOR THE ENTIRE STAY. ***NO REFUNDS ARE GIVEN FOR CHRISTMAS, SPRING BREAK, MEMORIAL DAY WEEKEND OR WEEK OF JULY 4TH RESERVATIONS***
CHECK-IN TIME After 3:00 PM (during busy times, rooms may not be ready until 4:00 PM)
_____________Edelweiss expects Guests to ensure upon departure that all dishes have been washed or Dishwasher started, all Trash taken out and place in the dumpster and never left outside the condo ( Due to the Wildlife and respect for other Guests ). All Towels gathered and placed in the Basket. If you need a vacuum or broom please ask the front office and we will make one available for you. Failure to complete these items and or if the Condo is left excessively dirty, there will be a $100.00 cleaning fee added to the card on file in which the reservation was made.
_____________CHECK-OUT TIME 10:00 AM MST - A Late Fee of $100.00 will be charged to the credit card on file; for any check-outs past 10:01 am MST and $100.00 per hour there after. In the event you or your party would like to request a late check-out, this must be done in advance and we will do everything we can to accommodate.
_____________ANY PERSONS IN YOUR GROUP VIOLATES ANY EDELWEISS POLICIES will forfeit the remainder of deposit and rent, and are subject to immediate eviction.
_____________ABSOLUTELY NO PETS, NO SMOKING and NO VAPING – NO EXCEPTIONS Edelweiss Condominiums are Individually Owned therefore Edelweiss Management strictly enforces the association policies of No Smoking or No Pet's of any kind inside the Condo's; Violators will be charged a $500.00 Fine, all cleaning fee's are at the Guest expense and separate from the fine. Violators will forfeit the remainder of their deposit and rental monies, and are subject to immediate eviction without refunds.
_____________CHILDREN UNDER 12 STAY FREE! We do count children and Infant's in the total number of occupants our condo's by fire code. THE NUMBER OF PERSONS OCCUPYING A ROOM WILL BE STRICTLY ENFORCED. Any violation will be cause for immediate termination of stay and deposit or payment will be forfeited.
_____________QUIET HOURS Quite Hours are from 9:30 PM - 7 AM. Please be courteous to other guests.
_____________IN ACCORDANCE WITH STATE AND FEDERAL LAW ALL ILLICIT DRUG USE, INCLUDING MARIJUANA, IS PROHIBITED ANYWHERE ON EDELWEISS PROPERTY. WE COOPERATE WITH THE RED RIVER MARSHAL'S OFFICE IN THIS REGARD. VIOLATION WILL RESULT IN IMMEDIATE EVICTION WITH NO REFUND ISSUED!
_____________DAMAGES Guests responsible for any loss or damage to Condo's which may include excessive cleaning charges and professional carpet cleaning of up to $500.00 and any additional cost of damage or broken furniture.
_____________SWIMMING POOL:(May thru October) Summer Season our Pool and Sauna hours are 10 am to 9 pm; (November thru April) Winter Season our Pool and Sauna hours are 1 pm to 9 pm. No glassware inside pool gates. Children under 14 are not allowed in the pool without adult supervision inside the pool gates (per New Mexico state law). Non-observance of pool rules will forfeit the remainder of deposit and rent, and are subject to immediate eviction.
_____________Guest Left behind Personal ItemsEdelweiss Condominiums is not responsible for any personal items left behind by Guests. It is the responsibility of the Guests to ensure all items are gathered before departure. Edelweiss Condominiums will mail items found to the guests, however bears no financial burden nor will replace any such personal items etc.
Number of Adults in group _______
Number of Children / Infants in group ______
Vehicle(s) make, model and color __________________________________
Hauling a trailer Yes or No. ________________