Edelweiss Policies & Info

Our number one goal here at Edelweiss Condominiums is to create a family fun & safe  environment for all of our Guests.

Edelweiss Condominiums Info

Frequently Asked Questions

*Our Condo's have fully stocked kitchens most of our Condo's have either a Coffee Maker or Keurig Coffee maker and some have both. You may want to call to inquire which one of these your Condo has as we don't supply the Coffee or Keurig Pods.

*Any and All Hygiene Products you will need to bring with you, to include shampoo, bath soap etc. Due to Individual allergies we no-longer supply these items.

We supply everything else, we want your stay with Edelweiss Condominiums to be a memorable one. Don't hesitate to ask any questions when you book your reservation no matter how big or small.

 

Edelweiss Condominiums Policies

*ANY PERSONS IN YOUR GROUP OR RESERVATION THAT VIOLATES ANY EDELWEISS POLICIES, WILL FORFEIT THE REMAINDER OF DEPOSIT AND PAYMENT, AND ARE SUBJECT TO IMMEDIATE EVICTION.

*Reservations Policy: Reservation confirmed by a deposit at the time the Condo is Booked. (Payment taken automatically for bookings made online)

*Deposits Policy: A Phone Reservation requires a deposit payment equal to 2 nights or 50% of the total, whichever is greater. Online reservations are all 50%. (Visa, MasterCard or Discover accepted). Sorry, no personal checks upon arrival. Confirmation will be sent upon receipt for deposit. (The exceptions are Christmas, Spring Break, Memorial Weekend and the week of July 4th which require a 50% deposit at the time of reservation and the remaining 50% by the first of the month of your stay; EXCEPT July 4th, which must be paid in full by June 15th.).

*Cancellations Policy: Cancellations made 30 days prior to arrival are entitled to 75% refund. Cancellations made with-in the 30 days of the reservation 75% refund only if the Condo is re-booked for the entire stay. **** NO REFUNDS ARE GIVEN FOR CHRISTMAS, SPRING BREAK,MEMORIAL DAY WEEKEND OR THE WEEK OF JULY 4TH RESERVATIONS****

*Refund Policy: NO REFUNDS ON EARLY CHECKOUTS OR LAST MINUTE CANCELLATIONS

*Condo Occupancy: Edelweiss Strictly adheres and enforces the Occupancy of each Condo set by the Red River Fire Marshal. Any Violation will be cause for immediate termination of stay, payment and deposit will be forfeited. CHILDEN UNDER 12 STAY FREE! We do count children and infants in the total number of occupants in each of our Condo's by fire code.

*CHECK-IN TIME: Check-in time is after 3:00pm (during high seasons 4:00pm) Check-out time is 10:00am.

*Laundry Hours are 9:00am-9:00pm

*Pool & Sauna Hours are 9:00am-9:00pm (Subject to change in inclement weather)

*Swimming Pool:  NO GLASSWARE INSIDE THE POOL GATES. Children under the age of 14 are not allowed in the pool without adult supervision inside the pool gates (per New Mexico State Law). Non-observance of pool rules will forfeit the remainder of deposit and payment, and are subject to immediate eviction.

*QUIET HOURS: Quiet Hours are from 10:00pm - 7:00am. We ask that you are courteous to our other Guests.

*PET POLICY: EDELWEISS IS ABSOLUTELY NO PETS- NO EXCEPTIONS! VIOLATORS WILL BE CHARGED $500.00 CLEANING FEE AND FOREEIT THE REMAINDER OF THEIR DEPOSIT AND PAYMENT, AND ARE SUBJECT TO IMMEDIATE EVICTION.

*Non-Smoking:  No Smoking in Condo's or On second level decks

*Condo Damages:  Any and All Damages / Loss that occur to a Condo during your stay is Your responsibility and will be charged. If Condo is left excessively Dirty cleaning charges and professional carpet cleaning of up to $250 will be charged.

*In Accordance with State and Federal Law all Illicit Drug Use, Including Marijuana is Prohibited anywhere on Edelweiss Property. We cooperate with the Red River Marshal's office in this regard. Violation will result in Immediate Eviction with No Refund Issued!